Primary purpose of the position:
Join an esteemed Financial Services company, who’s on the hunt for a Motor Claims Consultant. You will need to ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently. To keep the client’s Brand Promise of meeting and exceeding client expectations.
Minimum qualification required for this position:
- Grade 12
- FAIS Compliant – If not candidate will have to attend a Learnership to obtain necessary credits whilst employed at the company.
Minimum experience required for this position:
Competencies required achieving the core KPAs:
Behavioural attributes:
- Strong communication skills
- Customer service & relationship building skills
- Interpersonal skills
- Task, time, and detail driven
- Rule orientated
- Negotiation skills
- Problem-solving ability
- Ability to plan, organize and manage workload independently
- Ability to support and back up a busy team
- Friendly and co-operative
- Enthusiastic
- Compassionate
- High level of attention to detail
Technical skills:
- Computer Literacy (MS Excel, MS Word, PowerPoint, Microsoft Office)
- System Knowledge (not required but will be advantageous)
- Abuntex / Audatex
- Santam Broker Portal
- Santam BPM
- Cardinal 360
Key Performance Areas:
- Motor Claims Administration – Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing & discussing proposed settlements with clients, confirming repair authorisations and keeping the client well informed throughout the entire process.
- Claim Negotiation
- Claim Payments
- Client Management
- Objection and Complaints Handling
- Demonstrate Personal Competence
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